WIC Staff Frequently Asked Questions

Staff Accounts

• I can not log in to my staff account. Please help!
• Should my agency request a staff account for each staff member or one account for the agency to share?
• As a staff member, how do I change my password?
• How can I access reports for my clinic and login to wichealth as a client?
• How do I create a staff account to access wichealthSupport.org?
• We need access to statistics for reporting purposes. What should we do?

wichealth Certificates

• The certificate link I received in my email doesn't work.
• How can I receive email confirmations of lesson completions?
• I'm no longer receiving emails confirming lesson completions. What should I do?
• Can I conduct a client search on my own (look up certificates and lesson completions)?

Helping WIC Clients

• My participants say they aren't able to continue past the resources or link page. What should I do?
• How do I access resources and promotional materials to share with my clients?
• How do I help WIC participants having issues with logging in?
• I'm a WIC staff person, can I have a username and password to login to wichealth.org and see it like a client?