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  1. wichealth Helpdesk
  2. WIC Staff Frequently Asked Questions

WIC Staff Frequently Asked Questions

Staff Accounts

  • I can not log in to my staff account. Please help!
  • Should my agency request a staff account for each staff member or one account for the agency to share?
  • As a staff member, how do I change my password?
  • How can I access reports for my clinic and login to wichealth as a client?
  • How do I create a staff account to access wichealthSupport.org?
  • We need access to statistics for reporting purposes. What should we do?

wichealth Certificates

  • The certificate link I received in my email doesn't work.
  • How can I receive email confirmations of lesson completions?
  • I'm no longer receiving emails confirming lesson completions. What should I do?
  • Can I conduct a client search on my own (look up certificates and lesson completions)?

Helping WIC Clients

  • My participants say they aren't able to continue past the resources or link page. What should I do?
  • How do I access resources and promotional materials to share with my clients?
  • How do I help WIC participants having issues with logging in?
  • I'm a WIC staff person, can I have a username and password to login to wichealth.org and see it like a client?
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