How do I help WIC participants having issues with logging in?

*This response is for WIC staff only.

Occasionally, you may hear from a client who is experiencing difficulties logging in. If this occurs, please direct your client to the wichealth.org Log In page.  Have her first select "Trouble Signing In".  From there she will be able to retrieve and reset her login info via email or by entering her state, WIC ID and the answer to her security question.

If she is still unable to access her account, have her click the "Help" button located on the bottom right corner of the page and have her submit what she is having trouble with, her username, and/or her WIC ID#.  She can also email [e-mail] and include the same information.  Our helpdesk staff will respond as quickly as possible, usually within 24 hours.