If you are having trouble logging in because of one of the following:
- You forgot your password
OR - You forgot your username
OR - You forgot both your username and password
You can recover and reset your login information by following the steps below.
If you know the email address of your account:
- Click on "Trouble Signing In?" located below the "Log In" and "Sign Up" buttons from our dashboard.
- Type in the email address that you set the account up with and click "Submit".
- Type in the answer to your security question and click "Submit"
- An email will be sent to your email address with a link to reset your password. Immediately open the email and click the link.
- When the page opens, enter your new password and click "Reset Password".
- Your password has now been updated and you can log into your account.
If you do not have an email address OR don't remember your email:
- Click on "Trouble Signing In?" located below the "Log In" and "Sign Up" buttons from our dashboard.
- Select your state.
- Type in your WIC ID and click "Next".
- Type in the answer to your security question and click "Submit".
- Your username will be displayed on the screen. Be sure to write it down in a place where you won't forget it.
- Type in and confirm a new password to use and click "Reset Password".
- Your password has now been changed to the new one you just typed in. Be sure to write it down with your username in a place where you won't forget it.
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