I can't log in, I forgot my username or password (or both!).

If you are having trouble logging in because of one of the following:

1. You forgot your password
   
   OR
   
   
2. You forgot your username
   
   OR
   
   
3. You forgot both your username and password
   
   

You can recover and reset your login information by following the steps below. 

If you know the email address of your account:

1. Click on "Trouble Signing In?" located below the "Log In" and "Sign Up" buttons from our dashboard. 
2. Type in the email address that you set the account up with and click "Submit".
3. Type in the answer to your security question and click "Submit"
4. An email will be sent to your email address with a link to reset your password. Immediately open the email and click the link.
5. When the page opens, enter your new password and click "Reset Password".
6. Your password has now been updated and you can log into your account.

If you do not have an email address OR don't remember your email:

1. Click on "Trouble Signing In?" located below the "Log In" and "Sign Up" buttons from our dashboard.  
2. Select your state.
3. Type in your WIC ID and click "Next".
4. Type in the answer to your security question and click "Submit".
5. Your username will be displayed on the screen. Be sure to write it down in a place where you won't forget it.
6. Type in and confirm a new password to use and click "Reset Password".
7. Your password has now been changed to the new one you just typed in. Be sure to write it down with your username in a place where you won't forget it.